Workforce management provides a common set of performancebased tools and software to support corporate management, frontline. Mar 21, 2000 blue pumpkin and taske partner to deliver powerful call center forecasting, scheduling and management solution. Blue pumpkin s forecasting, scheduling, adherence, and planning software. It addresses workforce management, quality monitoring full time recording, performance management and elearning. Workforce management software connections magazine. Dec 17, 2004 by acquiring blue pumpkin, we are able to integrate two essential components of workforce optimization quality monitoring and workforce management, said dave gould, chairman and ceo of witness. Aug 03, 2000 singapore quintus asia pacific today announced that quintus corporation, a provider contact center solutions for ecrm, and blue pumpkin software, a provider of workforce management solutions for. The goal for synerion is simple, we create software that allows companies of all sizes to benefit from workforce management software. This includes workforce management, call recording, automated quality management, performance management, speech, text, and desktop analytics and much more. Apply to analyst, workforce manager, management analyst and more. Top reasons to invest in workforce management software. Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most important and. Witness systems completes acquisition of blue pumpkin.
Wfm integration is a software package that in separate modules collects historical statistics and reports realtime user status updates from your cic servers. Jan 10, 2005 in addition to performance management and workforce management, the suite also has integrated forecasting, time record management, and agent adherence management. I jotted down performance notes in my wheel book and scheduled vacation days on the plastic sheet. Perform other duties as assigned by workforce manager or call center management. Thats where the prepackaged workforce management solution from witness systems comes into play. Minimum 1 year experience with a workforce management scheduling software iex, ewfm, blue pumpkin.
If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it comes to efficiently managing your workforce. Dec 25, 2019 witness systems upgrades workforce management app. Call center workforce management software finding software can be overwhelming. Wfm with gmt or iex workforce management software if you are using wfm with the gmt or iex workforce management software, do the following. Mobile workforce management is therefore a complete management solution for a mobile environment. In short blue pumpkin manufacture a workforce management product called. Witness systems to acquire blue pumpkin software business wire. Combining performance, quality, and workforce management. Software advice has helped hundreds of call centers choose the right workforce optimization software. Here is a list of top 10 best workforce management. There are integrated suites available to streamline the process, allowing managers to spend less time filing paperwork and more time ensuring their operations run smoothly and efficiently. Hello everyone, this is an european based story from the latest of on demand prs clients blue pumpkin software. Business computers and office automation business management software computer software industry product introduction software software industry suites software teamwork workplace work groups workflow software.
Blue pumpkin provides industryleading workforce optimization solutions that improve the performance of a customer contact centers most important and valuable asset its people. The major issues which the mobile workforce management software has to address are the geographical spread of mobile assets. Provider of workforce and contact center resources management software. The company tuesday released its complete workforce optimization suite, which includes two application sets that manage longrange humanresource planning, budgeting, employee scheduling. Addressing critical business challenges and creating competitive advantage with both innovative technology. More details regarding the features and benefits of mobile workforce management software are discussed below. For wfm bundled with agent performance management, evaluate blue pumpkin, esi or centerforce. Blue pumpkin, launched in 1997, offers a suite of products for workforce optimization, such as wfm and performance management, with features like agent performance scorecards and key business performance indicators see blue pumpkin s suite offers an. Did you know that the average companys back office has far more employees than its contact center. While profitable, blue pumpkin has had trouble growing the past few years because of the number of wfm point products in the market. Blue pumpkin, an industry leader in enterprise workforce optimization solutions, today released its newest workforce management solution.
Workforce optimization wfo is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. Jan 24, 2005 witness systems completes acquisition of blue pumpkin. Blue pumpkin launches industrys first workforce optimization suite. This module, which employs timekeeping tools from workforce software, lets call. The company tuesday released its complete workforce. Best workforce management software top 10 list youtube. Blue pumpkin and taske partner to deliver workforce. If you are using wfm with the gmt or iex workforce management software. Awardwinning workforce management software by blue pumpkin. A generic api is available to facilitate the integration of several workforce management packages, including those from qmax systems limited and blue pumpkin software. Experience with workforce management software blue pumpkin, ewfm, iex, verint, etc. Delivered as a seamless experience across desktop, smart phone, and tablet, the workforce suite is designed to make work easy from the csuite to the shop floorproviding real employee engagement at the time and place work happens. The entire system operates in a dynamic environment.
In addition to performance management and workforce management, the suite also has integrated forecasting, time record management, and agent adherence management. Best workforce management software comparison wfm system tools. Most of my workforce management was done with a wheel book in my back pocket and. To be business process model, blue pumpkin workforce management and verint impact 360 workforce management are also the perfect creations for icon, and you can download them free. Find the best workforce management software for your business. This obviously means that the workforce consisting of field engineers is spread over a large area.
Managed staff planning for reorganization of call center from west chester to des moines. Blue pumpkin software receives siebel validation bloomberg. Blue pumpkin and taske partner to deliver powerful call center forecasting, scheduling and management solution. Workforce management in the cloud workforce software. The workforce management analyst provides direction and management. Blue pumpkin software inc company profile and news. Blue pumpkin primetime products are workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer. Workforce optimization suite, product announcement by edp weeklys it monitor. Blue pumpkins suite offers an enterprise view of resources.
Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most. In short blue pumpkin manufacture a workforce management product called primeti. Blue pumpkin primetime products are workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer contact centers. Doron was previously cofounder, chairman, and ceo of blue pumpkin software, a leading workforce management solutions company. Mobile service providers like any other, are required to maintain a certain level of service. Witness systems completes acquisition of blue pumpkin business. Experience with workforce management software blue pumpkin, ewfm, iex, etc. Its possible to customize them, change the details, make our corrections and enjoy the results. Workforce management software solutions automate the full spectrum of processes required to effectively distribute workers and track timeattendance. Scheduling, optimizing and tracking the workforce are the main components of a mobile workforce management system. Wfm integration is a software package that in separate modules collects historical statistics and reports realtime user status updates from your.
Software for optimizing the contact center workforce. Blue pumpkin launches industrys first workforce optimization. Synerion is a workforce management software focusing on time attendance, scheduling, labor costing, absence management, core hr and more. Cic integration to workforce management historical and real. Snt group buys blue pumpkin workforce management software for. Utilized nortel and lucent acd software and blue pumpkin workforce management software. The companys solutions include strategic planning, workforce management. Wfm is a versatile product that can work with multiple thirdparty vendors of workforce management software. Delivered as a seamless experience across desktop, smart phone, and tablet, the workforce suite is designed to.
These products are networkenabled, and users are able to designate any windows 95, 98, or nt pc as a server. Witness systems to acquire blue pumpkin software cmo. Singapore quintus asia pacific today announced that quintus corporation, a provider contact center solutions for ecrm, and blue pumpkin software, a provider of workforce management. Wits, a global provider of performance optimisation software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc. Blue pumpkin software are makes enterprise software.
Toward that end, in december 2004 witness announced it would acquire blue pumpkin software, inc. By acquiring blue pumpkin, we are able to integrate two essential components of workforce optimization quality monitoring and workforce management, said dave gould, chairman. The workforce suite is the workforce management solution your employees love to use. Blue pumpkin workforce workforce planning there really. Were reinventing workforce management by uniquely combining the proven workforce management functionality of blue pumpkin software a witness systems company with insightful performance management and actionable learning capabilities. Finally you can answer the most pressing questions facing your contact center. Workforce management software enables organizations to plan, track, and manage the allocation and requirements of labor resources. The companys solutions include strategic planning, workforce management, performance optimization, and application platform and integration. Free, interactive tool to quickly narrow your choices and contact multiple vendors. The company provides strategic planning, workforce management, performance optimization and application platform and integration. Summary blue pumpkin s workforce optimization suite represents a more comprehensive focus to managing the workforce.
Best workforce management software in india prices. To manage such a dynamic environment, specific software have been designed. Blue pumpkin adds new modules, and a suite for smaller centers. Blue pumpkin received numerous industry accolades for. Evaluated and implemented workforce management software. Nationwide building society to use blue pumpkin softwares. The two application sets manage longrange hr planning. The policies must fit in with the organization and the place where it is located. Software advice has helped hundreds of call centers choose the right workforce optimization software so they can schedule agents and track performance. Blue pumpkin launches new wfm solution for smaller contact. Blue pumpkin s forecasting, scheduling, adherence, and planning software would enhance similar applications offered by witness. Blue pumpkin workforce workforce planning there really is. Blue pumpkin software inc blue pumpkin software, inc. Snt group buys blue pumpkin workforce management software.
Cic integration to workforce management historical and. Most of my workforce management was done with a wheel book in my back pocket and and piece of plastic on the wall of my office. Blue pumpkin witnessverint iex totalviewnice gmt aspect ewfm invisioninjixo cloud version of invision pipkins applies only to rta. These are termed as mobile workforce management software.
Blue pumpkin, launched in 1997, offers a suite of products for workforce optimization, such as wfm and performance management, with features like agent performance scorecards and key business performance indicators see blue pumpkin. Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most important and valuable asset its people. Enterprises seeking an enterprisewide view of their contact center resources. Blue pumpkin software is a privately held company that was founded in 1996, with the goal of delivering a product line to allow call centre professionals to maximise service levels and increase efficiency of the workforce. Another new module blue pumpkin now offers is time record manager. Wits, a global provider of performance optimization software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc.
Workforce management is a crucial element of the call center. May 10, 2015 top 10 list of best workforce management software. Reduce the risk of overstaffing and shrinkage while automating wfm tasks, identifying timeoff opportunities, and providing employees with. The workforce suite is a cloudbased workforce management solution equipped with time and attendance, scheduling, and absence management tools. We have been using this particular software at work for workforce management. The company also offers consulting, implementation and training services, as well as customer support. It addresses workforce management, quality monitoring full time recording, performance management.
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